Making Impact Maps Customer Centric With Debbie Levitt

By switzerlandersing On Sep 13, 2025

Making Impact Maps Customer-Centric (and What's Wrong With Opportunity Solutions Trees)

Making Impact Maps Customer-Centric (and What's Wrong With Opportunity Solutions Trees) Discover a customer centric approach to impact mapping in this engaging webinar with debbie levitt from delta cx. traditional frameworks often prioritize bus. Wanna unravel the world of customer centric impact maps through the lens of debbie levitt's expertise? read this article.

Debbie Levitt, Seeking Next Job Or Project On LinkedIn: Making Impact Maps Customer-Centric | 12 ...

Debbie Levitt, Seeking Next Job Or Project On LinkedIn: Making Impact Maps Customer-Centric | 12 ... To be more customer centric, i recommend my version of an impact map. not only is it customer centric, but it ties real (researched) customer problems to negative business impact. this. Customer journey maps (cjms) are a popular tool many companies use to visualize the steps, highs, and lows that customers experience when engaging with a product or service. the maps aim to highlight pain points and opportunities to improve the experience. Wanna learn a customer centric approach to impact mapping to drive both your business and customer satisfaction? watch this webinar. Building a customer journey map is one thing. building an actionable customer journey map that truly serves your customers is a whole other one.

Mastering Customer-Centric Marketing: Interview W/ Debbie Levitt, Author Of Customers Know You ...

Mastering Customer-Centric Marketing: Interview W/ Debbie Levitt, Author Of Customers Know You ... Wanna learn a customer centric approach to impact mapping to drive both your business and customer satisfaction? watch this webinar. Building a customer journey map is one thing. building an actionable customer journey map that truly serves your customers is a whole other one. Debbie levitt helps companies become truly customer centric with ux/cx journey mapping and task analysis. About this book customers know you suck is the how to manual for customer centric product market fit. its highly actionable models, maps, and processes empower everyone to improve the customer experience (cx). learn how to investigate, diagnose, and act on what’s blocking teams. We must do better. for short and long term success, shift more toward customer centricity. yes, you can still achieve business goals if you are customer centric. Traditional impact maps often start with a business goal, not customer needs. risks include treating customers as pawns we manipulate, inventing solutions in search of problems, and ignoring the impacts of our work and decisions on our customers.

Debbie Levitt

Debbie Levitt Debbie levitt helps companies become truly customer centric with ux/cx journey mapping and task analysis. About this book customers know you suck is the how to manual for customer centric product market fit. its highly actionable models, maps, and processes empower everyone to improve the customer experience (cx). learn how to investigate, diagnose, and act on what’s blocking teams. We must do better. for short and long term success, shift more toward customer centricity. yes, you can still achieve business goals if you are customer centric. Traditional impact maps often start with a business goal, not customer needs. risks include treating customers as pawns we manipulate, inventing solutions in search of problems, and ignoring the impacts of our work and decisions on our customers.

How To Build Customer-centric Impact Maps?

How To Build Customer-centric Impact Maps? We must do better. for short and long term success, shift more toward customer centricity. yes, you can still achieve business goals if you are customer centric. Traditional impact maps often start with a business goal, not customer needs. risks include treating customers as pawns we manipulate, inventing solutions in search of problems, and ignoring the impacts of our work and decisions on our customers.