A Deep Dive Into The Case Management Agentpreview In D365 Customer Service

By switzerlandersing On Sep 15, 2025

A Deep Dive Into The Case Management Agent (preview) In D365 Customer Service – Dynamics 365 Talk

A Deep Dive Into The Case Management Agent (preview) In D365 Customer Service – Dynamics 365 Talk In that article, i provided a high level overview of the three new agents microsoft announced: the customer knowledge management agent, the customer intent agent, and the case management agent. Case management agent automates case creation and updates, facilitates collaboration with experts, and streamlines the case follow up and closure process.

Customer Service With Case Management In Dynamics 365

Customer Service With Case Management In Dynamics 365 Back in february, i wrote an article covering the new features that were expected to roll out as part of the 2025 release wave 1 for dynamics 365 customer service and contact center. (if you haven’t had a chance to check it out yet, you can read the full article here.). A deep dive into the case management agent (preview) in d365 customer service https://www. / 47 11,340 followers 3000 posts 1 article. Dive into the world of microsoft dynamics 365, agents and copilot studio with expert tutorials, tips, and insights from 5x microsoft mvp dian taylor. whether you're a beginner or a seasoned. You might remember my article from february, where i gave a sneak peek at the new features coming in the 2025 release wave 1 for dynamics 365 customer service and contact center. (if you missed it, no worries, you can catch up here.).

Customer Service And Case Management In Microsoft Dynamics CRM (2016) - QuantaCRM

Customer Service And Case Management In Microsoft Dynamics CRM (2016) - QuantaCRM Dive into the world of microsoft dynamics 365, agents and copilot studio with expert tutorials, tips, and insights from 5x microsoft mvp dian taylor. whether you're a beginner or a seasoned. You might remember my article from february, where i gave a sneak peek at the new features coming in the 2025 release wave 1 for dynamics 365 customer service and contact center. (if you missed it, no worries, you can catch up here.). A deep dive into the case management agent (preview) in d365 customer service back in february, i wrote an article covering the new features that were expected to roll out as part of the 2025 release wave 1 for dynamics 365 customer service and contact center. Learn about the autonomous agents in dynamics 365 and how they can help in running your contact centers efficiently and resolving issues quickly. In the blog post, the author explained how connected customer service for d365 lets your company send commands to and receive alerts from your iot devices using azure iot central. on her blog, dian taylor focused on the case management agent’s capabilities, details, and importance. Now that i've had a bit more time to explore these features in depth, i'm going to dig deeper into each agent. in this article i am focusing on the case management agent. i’ll break down.